Shipping and Return Policy

Shipping:

We offer shipping within the United States for all physical products. Orders are typically processed and shipped within 1-3 business days. All shipping is provided by USPS Ground Advantage.

Digital Products Return Policy:

All digital products available for immediate download after purchase. No refunds or exchanges on digital products.

Return Policy:

We want you to be satisfied with your purchase from Serenity Intuitive. If you are not completely happy with your physical product, please contact us within 14 days of receiving your order to request a refund. To be eligible for a refund, the item must be unused and in the same condition that you received it.

To initiate a return, please email us at serenityintuitive@gmail.com with your order number and reason for the return. Our team will provide you with further instructions on how to return the product. Once we receive the item and inspect it, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment less a restocking fee of 10% of the order price, within a certain number of days, depending on your card issuer's policies. Please note that shipping costs are non-refundable. Customers are responsible for return shipping.

If you have any questions about our refund policy for physical products, please don't hesitate to reach out to us. Thank you for your understanding and support

Services Refund Policy:

All purchases for services provided by Serenity Intuitive are non-refundable. Please note that sales tax and credit card processing fees are also non-refundable. We believe in the value of the work we provide and the transformation it can bring to our clients' lives.

If you have any concerns about your session or service, please reach out — we’re happy to discuss how we can address them together. Thank you for your understanding and support.

Classes & Workshop Refund Policy:

All purchases for classes and workshops with Serenity Intuitive are refundable only if enrollment is canceled at least 48 hours before the start time. Please note that sales tax and credit card processing fees are non-refundable, even if the class or workshop is canceled within the refund window. Cancellations made within 48 hours of the class or workshop start time are non-refundable and non-transferable.

If Serenity Intuitive must cancel a class or workshop due to under-enrollment or other circumstances, a full refund or transfer to a later date will be offered.